Your questions.
Thoughtful answers.
Clear information to help you decide where to begin, what to ask and how to plan your appointment.
Kensington, London · By appointment only
Information for
a more confident visit.
Do I need a consultation first?
New clients, and returning clients who have not visited for more than six months, may be asked to book a paid 30-minute consultation. This gives Eden time to understand your skin and recommend a suitable starting point.
How do I choose the right treatment?
Start with your concerns, rather than a treatment name. Eden will discuss your skin, current routine and goals before making a recommendation. If you are unsure what to book, contact Eden for guidance.
Where can I see prices and availability?
Current treatment prices and appointment availability are shown in the online Square booking system. The website introduces the approach and treatments so you can make an informed choice.
Will my treatment be suitable for my skin tone?
Eden has experience working with a wide range of skin types and tones. Suitability depends on the individual treatment and your skin assessment; no treatment is automatically suitable for everyone.
Will the treatment be uncomfortable?
Sensations vary by treatment and individual sensitivity. Eden will explain what the selected procedure involves and discuss comfort before you proceed.
How much downtime should I allow?
Recovery depends on the treatment, protocol and your skin response. Tell Eden about work, travel or events so that appointment timing can be planned appropriately.
How many sessions will I need?
Some concerns may be approached over a course of treatments, while others may be considered within a single appointment. The number and timing are discussed after assessment.
When will I see results?
The timing and degree of change vary. Eden will explain realistic expectations for your selected treatment, and progress can be reviewed during further appointments.
Can treatments be combined?
A combination plan may be appropriate, but suitability and timing need assessment. Share all recent procedures and upcoming bookings with Eden.
Which products should I use at home?
Homecare advice is shaped around your routine and treatment. Bring details of your products, including prescriptions, rather than assuming a generic routine will suit you.
Do you offer treatment packages or memberships?
Personalised packages may be recommended after consultation. Skin by Eden does not currently offer memberships.
Are gift cards available?
Yes. Visit Gift Cards & Treatment Plans to access the gift card link, or contact Eden for help.
How can I cancel or reschedule?
A minimum of 48 hours’ notice is required. Late cancellations and missed appointments may result in the booking payment being retained. See Booking Policy for the full wording.
Can I arrive without an appointment?
Skin by Eden operates by appointment only. Please book ahead through Square or contact Eden before planning a visit.
Ask Eden,
personally.
If your question depends on your skin, recent treatments or medical history, a personal conversation is more useful than a general answer.
Use WhatsApp or email for enquiries. For appointments, use the online Square booking system whenever possible.
Get in touch
Your next step,
considered together.
Book your appointment with Eden, or get in touch if you would like help deciding where to begin.
Treatment suitability is assessed individually. Results vary from person to person.
