Booking &
Cancellation Policy

Booking your appointment

All appointments require advance booking through Square. Current treatments, prices and appointment availability are shown in the online booking system.

If you need help choosing an appointment, contact Eden before booking. The clinic operates by appointment only.

Consultations

New clients, and returning clients who have not visited for more than six months, may be required to book a paid 30-minute consultation. This allows Eden to assess your skin, discuss suitability and recommend the appropriate next step.

Cancellation & rescheduling

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment. Contact Eden or use the options provided with your booking, where available.

Late cancellations and missed appointments may result in the booking payment being retained. Following a cancellation with less than 24 hours’ notice, full prepayment may be required for future appointments.

Before your visit

Please share information relevant to treatment suitability, including prescribed medicines, recent procedures, allergies and current skin concerns. Follow the preparation instructions for the treatment you book.

If your circumstances or skin condition change before the appointment, contact Eden so that the plan can be reviewed.

Treatment plans & expectations

Treatment suitability is assessed individually. Recommendations may change following consultation or review of your skin. Results vary between individuals and are not guaranteed.

Any package recommendation, preparation and aftercare guidance will be explained in relation to your own plan.

Questions or changes

For help with a booking, cancellation or rescheduling, contact skinbyeden@yahoo.com or 07927 310988.